FAQS

Frequently Asked Questions (FAQ)
1. Where do you ship?

We currently ship to all 50 states across the United States. Unfortunately, we do not offer international shipping at this time.

2. How long does shipping take?

Our team processes orders within 1–2 business days (Monday–Friday).
Once shipped, delivery usually takes 7–12 business days, depending on your location and carrier service.

3. Do you offer free shipping?

Yes! We’re pleased to offer free shipping on all U.S. orders — no minimum purchase required.

4. How can I track my order?

After your order has shipped, you’ll receive a confirmation email containing your tracking number and a direct link to track your package online.

5. Can I modify or cancel my order?

Because we process orders quickly to ensure fast delivery, changes or cancellations must be requested within 12 hours of placing your order.
Please contact us as soon as possible at contact@groomglory.com
 for assistance.

6. What is your return policy?

We accept returns within 30 days of delivery.
Returned items must be unused, in original packaging, and in resalable condition.
For detailed instructions, please visit our Return & Refund Policy .

7. Are your products safe?

Absolutely. Every item is carefully selected, tested, and quality-checked to ensure it meets our safety and performance standards for your pet’s well-being.

8. How can I contact customer service?

Our friendly support team is always here to help.
📧 Email: contact@groomglory.com

📞 Phone: +1 (607) 644-3281
We respond to all inquiries within 24 hours on business days.

9. Do you offer gift options?

Yes! Gift packaging is available for select products.
When available, simply choose the “Gift Option” during checkout to make your order extra special.

10. Is your store secure?

Definitely. Groom Glory uses industry-standard SSL encryption and secure payment gateways to keep your personal and payment data completely safe.

Need More Help?

We’re always happy to assist!
Reach out to us anytime at contact@groomglory.com
 — our team is ready to make your shopping experience smooth and enjoyable.